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Shop Policies

Please note that many orders are made to order, as we are a very small business and do not keep stock of all sizes or all items at once. This means that some orders may take 10-15 business days to produce, and then another 5 or so for shipping time. If you have time constraints, please send us an email at info@jsouthernstudio.com so we may try to accommodate you. Please understand that separate fees may apply for rushed orders.

 

- SHIPPING -

If your item(s) are made-to-order, please allow up to 15 business days to complete it's production, up to 3 business days for processing your order to ship, and the remaining transit time for shipment. Shipments are sent either via FedEx, UPS, or USPS, and we cannot guarantee the transit time for any package. Please make sure that your correct shipping address is entered at checkout. All items are shipped with $50 insurance, however should you like additional insurance on your item, please let us know before it is shipped, or, preferably when you purchase your item(s) so we can adjust the total. If you have a preferred shipping method, please let us know so we can accommodate you! Customer/ Buyer is responsible for extra shipping charges. In addition, because the listed shipping prices are estimates, if shipping charges were to drastically surpass our estimates, buyer is responsible for the additional charge. We are not responsible for any lost, stolen, or damaged items, or customs delays that occur during the shipping process after your package has been shipped. International customers are responsible for paying all customs and duty fees, if applicable.

 

- RETURN POLICY -

J.Southern cannot give refunds unless the wrong item or size is shipped. Should you be unsatisfied with your purchase, we can issue store credit within 10 days of receipt of the item. Simply notify us, send the item back, and let us know what you would like to exchange it for. Exchange shipping, both ways, is the buyer's responsibility. Exchanges or returns cannot be made based on differences in color, texture, or other natural variations on items such as leather, stones, bones, and other organic materials because we cannot control how these items occur naturally and they will almost always vary slightly. In addition, please check all measurements and ask any questions you may have prior to purchasing.

We cannot accept returns on any apothecary, crystal, herb, Ritual Kit, candle, or spray. These sales are final.

 

- WARRANTY -

All chains and metal pieces are made of silver or brass, unless stated otherwise. All seams, stitching, and chains are under warranty for up to 4 months after purchase. Of course, we can fix anything if need be, just write us a message! :) See our "Care" page on www.jsouthernstudio.com for additional information on how to care for your piece. Please note that we cannot guarantee the efficiency of any metaphysical item, as we can only provide a reference and guide on how to use these items.

We do not guarantee the outcome of any metaphysical product, such as a crystal or Ritual Kit, as these items are based on metaphysics and spirituality, and will usually only be as efficient as the person partaking in the ritual.

 

THANK YOU SO MUCH FOR SHOPPING WITH US!