Regarding COVID19- We are working as efficiently and safely as possible to get your orders out quickly while ensuring the safety of our employees! Please note that there may be delays in packing and shipping of orders due to regulations and conditions resulting from COVID19! While we aim to pack and ship orders 2x per week, we cannot guarantee our normal window to ship at this time. For now, please allow 3-7 days for processing your order to ship. Feel free to reach out to firstname.lastname@example.org should you have specific questions regarding shipping at this time.
We are not responsible for any lost, stolen, delayed, or damaged items that occur during the shipping process after your package has been shipped. Should you find your package has been lost in transit or has been delivered and gone missing, please contact the carrier to file a claim.
METHODS and TRANSIT:
All orders over $60 ship free within the continental USA via USPS or UPS- which ever is cheapest. We currently pack to ship every Tuesday and Thursday, and occasionally Friday. Please note that many orders are made-to-order, as we are a very small business and do not keep stock of all items or sizes on hand. Because of this, for all orders please allow up to 7 business days to complete production, up to 3 business days for processing your order to ship, and the remaining transit time for shipment. This is in addition to any expedited shipping options chosen at checkout. If for some reason an order will take longer than the timeframe above, you will be notified via email. Shipments are typically sent in the method chosen at checkout- either FedEx, UPS, or USPS- and we cannot guarantee the transit time for any package. Please make sure that your correct shipping address is entered at checkout. If the wrong address is entered and your order is returned to us, we will need to charge for a second shipment to the correct address. Once your order is packed and a label is created, a confirmation email is automatically sent to the email address you used when placing your order. Please contact email@example.com if you need us to resend this email.
Orders are automatically covered with the shipping insurance defaulted to the carrier chosen. For example, USPS Priority and UPS Ground both automatically cover $50, whereas USPS First Class does not include insurance. If you would like additional insurance, please let us know so we can accommodate you, but know that the customer is responsible for extra shipping charges. In addition, because the listed shipping prices are estimates, if shipping charges were to drastically surpass our estimates, buyer is responsible for the additional charge.
Please be sure that your country will allow plant-based items into your country, as we are not responsible for any lost, damaged, or missing items due to customs regulations, nor are we responsible for customs delays. International customers are responsible for paying all customs and duty fees, if applicable. Because the listed shipping prices are calculated based on estimated weight, if shipping charges were to drastically surpass what is quoted, the buyer is responsible for any additional charges. If this happens we will contact you via email.
Currently we ship to the UK, France, China, Germany, Hong Kong, Iceland, Mexico, and Canada. If you’d like us to ship to your country please email firstname.lastname@example.org so we may try and help. Please note that due to the nature of our products, many countries will not allow the importing of dried plant material.
Because many items are handmade and made-to-order, J.Southern cannot give refunds unless the wrong item or size is shipped. Please be sure of your order before you place it, checking all measurements and asking any questions you may have prior to purchasing. We can only honor order cancellations within two hours of placing the order, before it packed and marked shipped. Should you be unsatisfied with your purchase, we are happy to issue store credit within 10 days of receipt of the item. Simply notify us, send the item back, and let us know what you would like to exchange it for. Exchange shipping, both ways, is the buyer's responsibility. All returns must be in original, sellable condition. Exchanges or returns cannot be made based on differences in color, texture, or other natural variations on items such as leather, stones, and other organic materials because we cannot control how these items occur naturally and they will almost always vary slightly. Likewise, because of the natural variations that make up our products, the items you receive will often look similar, but not always exactly, as shown. Customized products or orders may not be returned or exchanged. Substitutes for ingredients may be added based on availability. All discounts and sales cannot be applied retroactively or for any future purchase.
If you suspect that your order has been damaged during shipping, please take pictures of the shipping box, the damaged product(s), and email them to email@example.com so we may help resolve the issue. Please note that many times filling a claim against the shipping carrier is responsibility of the recipient.
We cannot accept returns on any apothecary, crystal, herb, Ritual Kit, candle, oil, or spray. These sales are final. Likewise, any items marked as "Final Sale" are also non-returnable.
All chains and metal pieces are made of sterling silver or brass, unless stated otherwise. All seams, stitching, and chains are under warranty for up to 4 months after purchase. Of course, we can fix anything if need be, just write us a message! :) See our Care page for additional information on how to care for your piece.
Please note that we cannot guarantee the efficiency or outcome of any metaphysical product, such as a crystal or Ritual Kit, as these items are based on metaphysics and spirituality, and will usually only be as efficient as the person partaking in the ritual. We can only provide a reference and guide on how to use these items.