Returns & Shop Policies

Please read our policies below carefully before placing an order.

Above all, please remember to be kind and patient. We are a small team doing our best — we are not Amazon :)

While providing excellent customer service is always our goal, we reserve the right to refuse service to anyone, at any time, for any reason. Rude language or behavior, entitlement, or refusal to acknowledge our policies will not be tolerated.

 

- HOURS OF OPERATION -

Our regular business days and hours are Tuesday–Friday, 11 am–5 pm PST. We observe all federal bank holidays and the Friday after Thanksgiving, as well as select Pagan Sabbats.

- SHIPPING -

We are not responsible for any lost, stolen, delayed, or damaged items that occur after your package has been shipped. If your package is lost or damaged in transit, or shows as delivered but is missing, please first contact the carrier to file a claim or see if they are able to locate the package. In many cases, carriers are able to locate packages that have gone missing. If you are still having trouble, please email us and we will do our best to help.

METHODS and TRANSIT:

All orders over $65 that qualify for free shipping within the continental USA will ship via USPS or UPS, whichever option is most economical. This is typically UPS Ground, USPS Priority, or USPS First Class.

ORDER PROCESSING TIME:

Please note that order processing time IS NOT the same as the shipping method selected at checkout. Most orders are processed and shipped within 1–3 of our business days, and in some cases, your order may ship the same day!

Please note that some orders are made-to-order, as we do not always keep every item in stock. Because of this, please understand that all orders may take up to 7 business days to process and ship. This processing time is in addition to any expedited shipping option purchased at checkout and does not include carrier transit time.

If, for any reason, an order will take longer than the timeframes listed above, you will be notified via email. If you need your order delivered by a specific date, please email us at info@jsouthernstudio.com before placing your order so we can let you know what may be possible.

EXPEDITED ORDERS:

If your order is urgent, please email us prior to placing your order so we can try to accommodate you. Please include the names and quantities of the items you would like to order, the order destination address, and your ideal delivery date, and we will do our best to make it happen! Rush fees may apply.

Expedited shipping does not mean your order will be processed faster. Please allow our typical 1–8 business days for order processing, even when expedited shipping is selected.

ORDER TRACKING:

Once your order is packed and a shipping label has been created, a confirmation email with tracking information is automatically sent to the email address provided when placing your order. Please contact info@jsouthernstudio.com if you need us to resend this email.

CARRIER TRANSIT TIME:

After your order has been processed at our warehouse, please allow 1–2 business days for the carrier to pick up your package, followed by approximately 1–8 business days for delivery, depending on the shipping service selected at checkout.

Shipments are typically sent via the method selected at checkout — either FedEx, UPS, or USPS. We cannot guarantee carrier transit times or specific delivery dates.

Please make sure your correct shipping address is entered at checkout. If an incorrect address is provided and your order is returned to us, you will be responsible for the cost of a second shipment to the correct address.

ADDITIONAL INSURANCE:

Orders are automatically covered by the shipping insurance included with the carrier and service selected. For example, USPS Priority and UPS Ground typically include up to $100 of coverage, while USPS First Class does not include insurance.

If you would like additional insurance, please let us know and we will do our best to accommodate you. The customer is responsible for any additional insurance charges.

Because listed shipping prices are estimates, if the actual shipping cost drastically exceeds our estimate, the buyer is responsible for the additional charge.

INTERNATIONAL SHIPPING:

International customers are responsible for all customs, duties, taxes, and fees, if applicable.

Please note that due to the nature of our products, many countries do not allow the import of wood or dried plant materials.

Please be sure that plant-based items are permitted into your country before placing your order. We are not responsible for any items that are lost, damaged, confiscated, or returned due to customs regulations, nor are we responsible for customs delays.

Because listed international shipping prices are calculated based on estimated package weight, if the actual shipping cost drastically exceeds the quoted amount, the buyer is responsible for any additional charges. If this occurs, we will contact you via email before your order is shipped.

Currently, we ship to the UK, France, China, Germany, Hong Kong, Iceland, Mexico, and Canada. If you would like us to ship to another country, please email info@jsouthernstudio.com and we will do our best to help.

 

- RETURN POLICY -

Because of the nature of many of our products, and because many items are handmade-to-order, J. Southern Studio does not offer refunds unless the wrong item was shipped. We also do not accept returns on many of our products. Please review the information below carefully before placing your order.

• Ritual Kits, Oils, and Mists: FINAL SALE
• Crystals: FINAL SALE
• Herbs + Incenses: FINAL SALE
• Customized or personalized products: FINAL SALE
• Ritual Candles: Store credit ONLY when the return is received in original, unused, and sellable condition.
• Altar + Home: Store credit ONLY when the return is received in original, unused, and sellable condition.
• Jewelry: Store credit ONLY when the return is received in original, unused, and sellable condition.

J. Southern Studio reserves the right to refuse a return or refund request at any time. Please be sure of your order before placing it. Double-check all measurements, shipping and billing addresses, and product details, and reach out with any questions you may have before purchasing.

Items Eligible for a Return and Store Credit: For items that are eligible for return, if you are unsatisfied with your purchase, we are happy to offer store credit. All returns must first receive a return authorization from us before the item(s) are shipped back. Return requests must be submitted within 10 days of delivery. Please read the following when seeking a return or store credit:

• Please email info@jsouthernstudio.com with your return request. If you send an item back without receiving return authorization from us first, your return will be denied and the package will be sent back to you.
• Once your approved return is received at our shop, we will issue store credit in the amount paid for the returned item(s), minus the original shipping cost. The cost of return shipping is the buyer's responsibility.
• We recommend insuring your return shipment, as we are not responsible for items that are lost, stolen, or damaged while being returned to us.
• All returned items must be in their original, unused, and sellable condition in order to receive store credit.
• Returns cannot be made based on differences in color, texture, size, shape, or other natural variations in materials such as leather, stones, crystals, wood, and other organic materials. These materials naturally vary, and slight differences are part of what makes each piece unique.
• Likewise, because of the natural variations in our materials and handmade production process, the item you receive may look similar to the photos shown online but may not be an exact match.

DAMAGES:

If you believe your order was damaged during shipping, please take clear photos of both the shipping box/packaging and the damaged product(s) and email them to info@jsouthernstudio.com as soon as possible so we can help determine the best way to resolve the issue.

Please keep all original packaging until the issue has been resolved. In many cases, the recipient is responsible for filing a claim with the shipping carrier, and doing so may help expedite any available insurance claim or reimbursement.

FINAL SALE:

We cannot accept returns on any apothecary, crystal, herb, Ritual Kit, oil, or mist. These sales are final.

Any item specifically marked “Final Sale” at the time of purchase is also non-returnable and non-refundable.

ORDER CANCELLATIONS:

We can only honor order cancellation requests received within two hours of placing your order and before the order has been packed or marked as shipped.

Once an order has entered processing, been packed, or shipped, it cannot be canceled.

- WARRANTY -

All chains and metal components are made of sterling silver or brass unless otherwise stated.

All seams, stitching, and chains are covered under warranty for up to 4 months from the date of purchase.

Of course, if something goes wrong with your piece, please reach out to us! We are always happy to see what we can do to help. :)

Please see our Care page for additional information on how to care for your piece.

Please note that we cannot guarantee the effectiveness or outcome of any metaphysical product, including crystals or Ritual Kits. These products are rooted in metaphysics and spirituality, and individual experiences and results will vary. We provide information and guidance on how these products may be used, but cannot guarantee a specific outcome.

 

- SALES, PROMOTIONS, AND PRICE ADJUSTMENTS -

All discounts, promotions, and sale prices are valid only during the specified promotional period and cannot be applied retroactively or to any future purchase.

J. Southern Studio does not offer price adjustments.

 

- UNEXPECTED DELAYS -

While we do everything we can to process and ship orders as quickly as possible, occasional delays can happen due to circumstances outside of our control, including carrier delays, severe weather, holidays, supply issues, staffing challenges, or other unexpected events.

As we learned during COVID-19, circumstances beyond our control can sometimes affect our ability to process or ship orders within our usual timeframes. While we always do our best to keep things moving, we cannot guarantee our normal processing or shipping windows during periods of significant disruption.

If we anticipate a significant delay with your order, we will do our best to keep you informed. If you have a time-sensitive order, please contact us before placing your order so we can let you know what may be possible.

Thank you for your patience and understanding when these occasional delays happen. We are a small, independent business, and we truly appreciate your support and flexibility. ♡