We are not responsible for any lost, stolen, delayed, or damaged items that occur during the shipping process after your package has been shipped. Should you find your package has been lost or damaged in transit or has been delivered and gone missing, please first contact the carrier to file a claim or see if they can locate the package. Many times the carriers can locate a package if it has gone missing. If you still have trouble, please email us so we may try to help.
METHODS and TRANSIT:
All orders over $70 that ship free within the continental USA will ship via USPS or UPS. We chose which ever option is cheapest, which is usually UPS Ground, or USPS Priority or First Class.
ORDER PROCESSING TIME:
Please note that order processing time IS NOT the same as the shipping method chosen at checkout. Most orders process to ship within 1-3 of our business days, and in some cases your order may ship the same day! Our business hours are Tuesday- Friday, 10 am- 5pm PST. We take all federal bank holidays off, some pagan Sabats, and the Friday after Thanksgiving.
Please note that some orders are made-to-order, as we do not always keep stock of all items on hand. Because of this, for all orders please understand it may take up to 7 business days for your order to process to ship. This is in addition to any expedited shipping options purchased at checkout and does not include transit time. If for some reason an order will take longer than the timeframes above, you will be notified via email.
EXPEDITED ORDERS:
If your order is urgent, please email us prior to placing your order so we may try to accommodate you. Please include the names and quantities of items, order destination address, and ideal delivery date and we will try to make it happen! Rush fees may apply.
ORDER TRACKING:
Once your order is packed and a label is created, a confirmation email is automatically sent to the email address you used when placing your order. Please contact info@jsouthernstudio.com if you need us to resend this email.
CARRIER TRANSIT TIME:
After your order has been processed at our warehouse, please expect 1- 2 business days for the order to be picked up by the carrier, and then another1- 5 business days to arrive (based on which service is chosen at checkout). Expedited shipping does not mean it is processed faster. Please allow our typical 1- 7 business days to process an order with expedited shipping.
Shipments are typically sent via the method chosen at checkout- either FedEx, UPS, or USPS. We cannot guarantee the transit time for any package. Please make sure that your correct shipping address is entered at checkout. If the wrong address is entered and your order is returned to us, you will be charged for a second shipment to the correct address.
ADDITIONAL INSURANCE:
Orders are automatically covered with the shipping insurance defaulted to the carrier chosen. For example, USPS Priority and UPS Ground both automatically cover $100, whereas USPS First Class does not include insurance. If you would like additional insurance, please let us know so we can accommodate you, but know that the customer is responsible for extra insurance charges. In addition, because the listed shipping prices are estimates, if shipping charges were to drastically surpass our estimates, buyer is responsible for the additional charge.
INTERNATIONAL SHIPPING:
International customers are responsible for paying all customs, duties, and fees, if applicable.
Please note that due to the nature of our products, many countries will not allow the importing of dried plant material.
Please be sure that plant-based items are allowed into your country, as we are not responsible for any lost, damaged, or missing items due to customs regulations. We are not responsible for customs delays.
Because the listed shipping prices are calculated based on estimated weight, if shipping charges were to drastically surpass what is quoted, the buyer is responsible for any additional charges. If this happens we will contact you via email before your order is shipped.
Currently we ship to the UK, France, China, Germany, Hong Kong, Iceland, Mexico, and Canada. If you’d like us to ship to your country please email info@jsouthernstudio.com so we may try and help.
Because of the nature of many items, and because most are handmade-to-order, J.Southern does not issue refunds unless the wrong items are shipped. We do not issue refunds if you package is lost, stolen, or damaged as shipping insurance cover these issues. We also do not allow returns on many other items. See below for return details.
JSS reserves the right to refuse a return or refund request at any time. Please be sure of your order before you place it: be sure to check all measurements, as well as your shipping and billing addresses, and ask any questions you may have prior to purchasing.
Items eligible for a Return and Store Credit: For items eligible for a return, if you are unsatisfied with your purchase, we are happy to issue store credit. All returns must have a return authorization request approved by us prior to your shipping the item(s) back, and requests must be sent within 10 days of delivery of the item. Please email info@jsouthernstudio.com with your return request. If you send your order back without a return authorization from us, your return will be denied and sent back to you.
Once your approved return is received at our shop, we will issue a credit in the amount paid, minus shipping, to your account on file. Cost of return shipping, both ways, is the buyer's responsibility. We recommend insuring your return, as we are not responsible for lost, stolen, or damaged return shipments. All returns must be in original, sellable condition in order to receive store credit.
Returns cannot be made based on differences in color, texture, or other natural variations on items such as leather, stones, and other organic materials because we cannot control how these items occur naturally and they will almost always vary slightly. Likewise, because of the natural variations that make up our products, the items you receive will often look similar, but not always exactly, as shown.
Customized products or orders may not be returned or exchanged. Substitutes for ingredients may be added based on availability.
DAMAGES:
If you suspect that your order has been damaged during shipping, please take pictures of the shipping box AND the damaged product(s), and email them to info@jsouthernstudio.com so we may help resolve the issue. Please note that many times filling a claim against the shipping carrier is responsibility of the recipient, and will often times expedite any insurance payouts.
FINAL SALE:
We cannot accept returns on any apothecary, crystal, herb, Ritual Kit, oil, or mist. These sales are final. Likewise, any items marked as "Final Sale" are also non-returnable.
ORDER CANCELLATIONS:
We can only honor order cancellations within two hours of placing the order, before it packed and/or marked shipped.
All chains and metal pieces are made of sterling silver or brass, unless stated otherwise. All seams, stitching, and chains are under warranty for up to 4 months after purchase. Of course, we can fix anything if need be, just write us a message! :) See our Care page for additional information on how to care for your piece.
Please note that we cannot guarantee the efficiency or outcome of any metaphysical product, such as a crystal or Ritual Kit, as these items are based on metaphysics and spirituality, and will usually only be as efficient as the person partaking in the ritual. We can only provide a reference and guide on how to use these items.
All discounts, promotions, and sales cannot be applied retroactively or be used for any future purchase.
J. Southern Studio does not honor price adjustments.
Regarding COVID19- We are working as efficiently and safely as possible to get your orders out quickly while ensuring the safety of our employees! Please note that there may be delays in packing and shipping of orders due to regulations and conditions resulting from COVID19! While we aim to pack and ship orders 2x per week, we cannot guarantee our normal window to ship at this time. For now, please allow 3-7 days for processing your order to ship. Feel free to reach out to info@jsouthernstudio.com should you have specific questions regarding shipping at this time.